SHIPPING, RETURNS, EXCHANGES, & TERMS

Please be advised we are experiencing higher than anticipated volumes of orders. Lead times may be increased for many orders by up to 20 business days instead of our normal 3-5 business days. We appreciate your understanding and patience.

Product Descriptions:

CrowdControlStore.com and its affiliates attempt to be as accurate as possible. However, CrowdControlStore.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by CrowdControlStore.com itself is not as described, your sole remedy is to return it in unused condition.

Risk of Loss:

All items purchased from CrowdControlStore.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

How long does it take to get what you order?

For every order, there are generally two things that contribute to how fast your merchandise will arrive at its destination.
1. Items that are in stock will ship within 352 business days. Items that are not regularly stocked and need to be manufactured will usually ship within 5 days to 3 weeks, depending on the product. If you want to check on the lead time for certain products before placing your order, please feel free to contact us at 866-715-6006.
2. Once your order is shipped from the factory, the time it takes to arrive is determined by the method of shipment and the destination. Orders shipped via FedEx ground or common carrier (truck) generally arrive within 1 to 7 business days after they leave the factory. Special services, such as 2nd day or next day air arrive more quickly. If you have additional questions regarding your order, please don’t hesitate to contact us.

Tracking your orders:

If you need to find out the status of your order, please check your account, email our customer service department, or call us at 866-715-6006.

Payment options:

We welcome purchase orders from schools, government facilities, other public facilities, and large companies with good credit. Terms are Net 30. All other customers must pay by VISA, Mastercard, American Express, or Discover. Please speak with our customer service department to review your options

What to do if your shipment arrives damaged:

Before signing for any delivery, be sure to inspect the packages for any sign of damage. DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. Also, advise your family members, employees, or any others who may be present when delivery is made NOT TO SIGN either. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully. Should you not have time to inspect it, please sign the receipt as ‘un-inspected’ instead of your signature. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, any later claim for un-noticed (“hidden”) damage must be filed by you with the freight company as we will have no recourse when the item is signed for.

If the boxes appear to have been damaged in transit, be sure to note this on the delivery receipt before signing for the delivery. Then, contact our customer service department so that we can arrange to replace your damaged merchandise and schedule the shipper to inspect the damaged packages. If damage is concealed, contact our customer service department immediately upon discovery of the damage.

Unfortunately damages sometimes happen. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 3 days from receipt. If you intend to store an item for later use you MUST unpack it and examine for possible hidden damage. No claims will be accepted by shipping companies after 3 days. Also – see the warning above (under Shipping) about not signing on receipt without examining each item carefully.

Shipping information:

Standard shipping is through FedEx. Products are typically shipped within 48-72 hours but shipping does vary by selection and need. Note: Items that weigh over 150 lbs. cannot be shipped via FedEx and will be shipped via common carrier. We will contact you prior to processing your order to confirm your shipping costs. Please do not hesitate to call us regarding specific shipping needs. We are unable to ship to P.O. boxes at this time.

Once an order is processed in our system it cannot be canceled. We are also unable to ship to a P.O. Box address.

Freight: (by Truck) Please be aware that freight (truck) deliveries are to the curbside only and an additional charge for inside delivery or liftgate will be required. * You will be required to provide assistance (helpers) to the driver to unload your order from the truck. If you are unable to do so, it may be necessary for the trucker to use a tailgate lift at an extra charge.

International shipments:

We ship to foreign destinations, however we are not responsible for customs, duties, and/or broker’s fees. Please call for international shipping quotes including Hawaii and Alaska.

Refund, Returns and Cancellation Policies:

Prior to returning any merchandise, you must contact our customer service department to receive a Return Authorization Number (RA#). Orders returned without an RA# may experience delays in processing. All returns must be made within 30 days of receipt of merchandise for a full merchandise credit or a cash refund less a 30% restocking fee. If any product is found to be defective, manufacturers warranty will apply. If you would like to return merchandise for any reason other than damage merchandise, items must be returned in new and resalable condition, in original packaging. Custom ropes are subject to our discretion as to whether they can be returned or not. Buyer is always responsible for all freight costs. IMPORTANT: When returning products, be sure to send them back pre-paid, insured, and save your shipper’s tracking numbers. Without your tracking numbers, it will be difficult to prove that your return arrived at our factory.